Effective Date: 1st October 2024

Last Updated: 7th March 2025

1. Introduction

This Privacy Policy explains how Palete ("we," "our," "us") collects, uses, shares, and protects the information of our users ("you," "your"). By using our services, you agree to the collection and use of your information as outlined in this policy.

2. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, and other details you provide when using our platform.

  • Usage Data: Information on how you interact with our services, including IP addresses, device information, and browser type.

  • Messaging Data: Messages and communication logs processed through our platform for business operations, such as order confirmations, support, and logistics. We do not access or use message content for profiling, training, or advertising purposes.

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services.

  • Respond to inquiries and support requests.

  • Ensure the security and integrity of our platform.

  • Comply with legal and regulatory obligations.

4. Sharing Your Information

We do not sell or rent your information. However, we may share information with trusted partners to:

  • Facilitate integrations with third-party tools (e.g., WhatsApp Business API).

  • Comply with legal requests or investigations.

5. Data Security

We use industry-standard security measures to protect your data. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to:

  • Access, correct, or delete your personal information.

  • Withdraw consent for certain uses of your data.

  1. Data Processing & Storage

Your information may be processed or stored in servers located outside your country, including in the EU or US. We ensure all data transfers comply with applicable data protection laws.

8. Contact Us

If you have questions about this Privacy Policy, contact us at:

Email: oussama@getpalete.com

Phone: 0033651916927 (Contact us)

Palete.AI Privacy Policy